Cancellation & Refund Policy

Effective Date: July 7, 2026

Welcome to Xtra Shift ES (“Company,” “we,” “our,” or “us”). This Cancellation & Refund Policy explains how cancellations, refunds, credits, and disputes are handled when using our contractor services marketplace and booking platform (“Platform”).

By booking or providing services through the Platform, you agree to this Cancellation & Refund Policy.

1. Platform Role

Xtra Shift ES operates an online marketplace that connects customers with independent contractors across various industries. Unless otherwise stated, we are not the provider of the services booked through the Platform.

Each contractor is solely responsible for the services they provide, including scheduling, completion, pricing, quality, warranties, and customer satisfaction.

2. Customer Cancellation Policy

Customers may cancel a booking through their account before the scheduled appointment.

Cancellation fees may apply depending on when the cancellation occurs.

More than 24 hours before the appointment

Full refund of any refundable booking fees.
No cancellation penalty unless otherwise stated by the contractor.

Less than 24 hours before the appointment

The contractor may retain a cancellation fee of up to the amount disclosed during booking.
Platform service fees may be non-refundable.

Same-day cancellations

Customers may be charged up to 100% of the booking amount if disclosed before confirming the appointment.

No-Show by Customer

A customer is considered a “No-Show” if they:

Are unavailable at the scheduled appointment time.
Refuse access to the service location.
Cannot be contacted within 15 minutes of the scheduled appointment.
Fail to attend a virtual appointment.

No-show appointments are generally non-refundable.

3. Contractor Cancellation Policy

Contractors are expected to honor accepted bookings.

If a contractor cancels:

The customer will receive a full refund of any payments collected through the Platform.
The customer may be offered assistance finding another available contractor.
Repeated contractor cancellations may result in account suspension or removal from the Platform.

4. Platform Cancellation

We reserve the right to cancel bookings when necessary, including:

Safety concerns
Fraud prevention
Payment issues
Policy violations
Contractor account suspension
Events outside reasonable control

Customers will receive an appropriate refund when applicable.

5. Refund Eligibility

Refund eligibility depends on the circumstances of each booking.

Refunds may be available when:

A contractor cancels.
Services were never provided.
Duplicate payments occurred.
Unauthorized transactions are verified.
The Platform determines a refund is appropriate after investigation.

Refunds generally will not be issued for:

Customer no-shows.
Dissatisfaction based solely on personal preference.
Changes of mind after services are completed.
Issues not reported within the required timeframe.
Services performed outside the Platform.

6. Service Quality Concerns

If you believe services were not completed properly, you should report the issue within 72 hours after the scheduled service.

Please include:

Booking number
Description of the issue
Photographs (if applicable)
Supporting documentation

The Platform may:

Request additional information.
Contact both parties.
Attempt to facilitate a resolution.
Issue a partial or full refund if appropriate.

The Company does not guarantee refunds for disputes regarding workmanship, quality, or customer expectations.

7. Refund Processing

Approved refunds are generally processed within 5–10 business days after approval.

Actual posting times depend on your payment provider or financial institution.

Refunds will be issued using the original payment method whenever possible.

8. Booking Deposits

Certain contractors may require deposits.

Unless otherwise disclosed:

Deposits become non-refundable once the contractor has begun preparing for the appointment.
Deposits may be forfeited for late cancellations or customer no-shows.

9. Subscription Refunds (If Applicable)

If the Platform offers subscription plans:

Subscription fees are generally non-refundable after the billing period begins.
Customers may cancel future renewals at any time.
Cancellation does not provide refunds for the current billing cycle unless required by law.

10. Promotional Credits

Coupons, promotional credits, referral bonuses, and account credits:

Have no cash value.
Are non-transferable.
Cannot be refunded.
May expire according to their promotional terms.

11. Chargebacks

Customers are encouraged to contact our support team before filing a payment dispute with their financial institution.

Improper or fraudulent chargebacks may result in:

Account suspension
Loss of Platform privileges
Collection efforts where permitted by law

12. Force Majeure

Neither the Company nor contractors are responsible for cancellations or delays caused by events beyond reasonable control, including:

Severe weather
Natural disasters
Government restrictions
Utility outages
Labor disputes
Public health emergencies
Internet outages
Transportation disruptions

Refund eligibility will be determined on a case-by-case basis.

13. Contractor-Specific Policies

Some contractors may have cancellation policies that differ from this Policy.

When applicable:

Contractor-specific policies will be displayed before booking.
By confirming a booking, customers agree to those policies.

If a contractor’s policy conflicts with this Policy, the contractor’s disclosed policy will apply unless prohibited by law.

14. Changes to This Policy

We may modify this Cancellation & Refund Policy at any time.

Changes become effective upon posting on the Platform.

Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

15. Contact Us

If you have questions regarding cancellations or refunds, please contact:

Xtra Shift ES

Email: joegipp.sprint@gmail.com

Website: www.xtrashift.com

Mailing Address: PO Box 781 Saint Rose, LA 70087

Cancellation & Refund Policy