Payment Terms

Payment Terms

Effective Date: July 1, 2026

These Payment Terms (“Terms”) govern all payments made through Xtra Shift ES (“Platform,” “we,” “our,” or “us”). By using our website, mobile application, or services, Customers and Contractors agree to these Payment Terms.

1. Overview

Xtra Shift ES is an online marketplace that connects Customers with independent Contractors across a variety of industries. We facilitate payments but are not the employer of Contractors and are not responsible for the performance or quality of services provided unless otherwise required by law.

2. Accepted Payment Methods

Customers may pay using approved payment methods, including:

  • Credit Cards
  • Debit Cards
  • ACH Bank Transfers (where available)
  • Digital Wallets (Apple Pay, Google Pay, etc., where available)
  • Other payment methods offered on the Platform

All payments are processed through secure third-party payment processors.

3. Booking Payments

When a Customer books a service:

  • Payment authorization may occur immediately.
  • Depending on the service, the full amount or a required deposit may be charged at booking.
  • Remaining balances, if applicable, will be charged according to the booking confirmation.

The Customer authorizes the Platform to charge the selected payment method for all applicable fees.

4. Platform Service Fee

The Platform may charge:

  • Customer booking fees
  • Contractor service fees
  • Processing fees
  • Subscription fees (if applicable)

Applicable fees will be displayed before checkout.

Platform fees are generally non-refundable unless required by law or specifically stated in our Refund Policy.

5. Contractor Payments

Contractors are paid only after:

  • The scheduled service has been completed;
  • No active payment disputes exist; and
  • The Platform has successfully collected payment from the Customer.

Payment schedules may include:

  • Weekly payouts
  • Bi-weekly payouts
  • Instant payout options (if available)
  • Other payout schedules communicated by the Platform

Most payments should pay out between 24-48 hours of completion on any job. Of course this is pending collection of payment from the customer. The Platform reserves the right to place temporary holds on payouts to investigate fraud, chargebacks, policy violations, or disputes.

6. Taxes

Customers are responsible for paying any applicable taxes associated with their purchases.

Contractors are solely responsible for:

  • Federal income taxes
  • State income taxes
  • Local taxes
  • Self-employment taxes
  • Business licensing fees
  • Insurance obligations
  • Any other legally required tax filings

The Platform does not withhold taxes from Contractor earnings unless required by law.

7. Pricing

Contractors may set their own pricing if permitted by the Platform.

Alternatively, pricing may be established by:

  • Platform pricing guidelines
  • Flat-rate pricing
  • Hourly pricing
  • Project-based pricing
  • Promotional pricing

Displayed prices may not include taxes or optional fees unless stated otherwise.

8. Deposits

Certain services may require a deposit.

Deposits may be:

  • Fully refundable
  • Partially refundable
  • Non-refundable

Refund eligibility is governed by the Platform’s Cancellation and Refund Policy.

9. Failed Payments

If a payment cannot be processed:

  • The booking may be canceled.
  • Services may be suspended.
  • Outstanding balances remain owed.
  • Additional processing or collection fees may apply where permitted by law.

The Platform may retry failed payment methods.

10. Chargebacks

Customers agree to contact the Platform before initiating a chargeback.

If a chargeback is filed:

  • Contractor payouts may be delayed.
  • The Platform may investigate the dispute.
  • Fraudulent chargebacks may result in account suspension or termination.
  • Customers remain responsible for valid charges.

11. Refunds

Refund eligibility is governed by the Platform’s Cancellation and Refund Policy.

Approved refunds will generally be returned to the original payment method within 5–10 business days, depending on the financial institution.

12. Promotional Credits and Coupons

The Platform may issue:

  • Promotional credits
  • Coupons
  • Referral rewards
  • Gift credits

Unless otherwise stated:

  • They have no cash value.
  • They are non-transferable.
  • They may expire.
  • They may be revoked if obtained fraudulently.

13. Contractor Earnings Adjustments

The Platform may deduct or offset amounts owed for:

  • Refunds
  • Chargebacks
  • Fraudulent activity
  • Booking cancellations
  • Platform fees
  • Violations of Platform policies
  • Payment processing errors

14. Currency

Unless otherwise specified, all transactions are processed in U.S. Dollars (USD).

International transactions may be subject to currency conversion fees imposed by financial institutions.

15. Payment Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect payment information. Payment data is processed by PCI-compliant third-party payment providers, and we do not store complete payment card information on our servers.

16. Payment Disputes

Customers should report billing issues within 30 days of the transaction.

The Platform may request documentation from both Customers and Contractors before making a determination.

Our decision regarding Platform-administered payment disputes is final unless otherwise required by applicable law.

17. Fraud Prevention

We reserve the right to:

  • Verify identities
  • Request additional documentation
  • Delay payments
  • Reject transactions
  • Suspend accounts
  • Cancel bookings

when fraud, suspicious activity, or unauthorized transactions are suspected.

18. Changes to Payment Terms

We may update these Payment Terms at any time. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

19. Contact Information

Xtra Shift ES

Email: joegipp.sprint@gmail.com 

Phone: 888-544-2766

Website: www.xtrashift.com