Community Guidelines

Community Guidelines
Effective Date: July 1, 2026

Community Guidelines

1. Our Mission

Our platform is committed to creating a safe, respectful, and professional marketplace where businesses, clients, contractors, freelancers, skilled tradespeople, and service professionals can connect across all industries.

Every member is expected to conduct themselves with honesty, integrity, professionalism, and respect.

2. Who Must Follow These Guidelines

These Community Guidelines apply to:

  • Clients
  • Contractors
  • Freelancers
  • Employers
  • Job Seekers
  • Agencies
  • Business Owners
  • Visitors
  • Anyone using our platform

Failure to follow these guidelines may result in warnings, suspension, removal of listings, cancellation of bookings, permanent account termination, or legal action when appropriate.

3. Professional Conduct

Users agree to:

  • Treat everyone with courtesy and respect.
  • Communicate professionally.
  • Be honest about skills, qualifications, certifications, and experience.
  • Arrive on time for scheduled jobs and appointments.
  • Honor agreed-upon contracts and bookings.
  • Resolve disagreements respectfully.

4. Zero Tolerance for Harassment

The following behavior is prohibited:

  • Harassment
  • Bullying
  • Threats
  • Intimidation
  • Hate speech
  • Discrimination
  • Stalking
  • Sexual harassment
  • Abusive language
  • Offensive comments
  • Retaliation against users

Protected characteristics include race, religion, national origin, disability, age, sex, gender identity, sexual orientation, or any other characteristic protected by law.

5. Honesty and Transparency

Users may not:

  • Create fake accounts.
  • Impersonate another person or business.
  • Use false names.
  • Use fake business licenses.
  • Upload fraudulent certifications.
  • Misrepresent qualifications.
  • Submit fake reviews.
  • Purchase or sell reviews.
  • Manipulate ratings.

6. Accurate Job Listings

Clients must:

  • Provide truthful job descriptions.
  • Clearly describe project expectations.
  • State payment expectations honestly.
  • Identify required licenses or certifications.
  • Avoid misleading advertisements.

Contractors should only accept work they are qualified and legally permitted to perform.

7. Safe Work Environment

Clients should provide:

  • Safe job sites
  • Hazard information
  • Required safety equipment when applicable
  • Compliance with applicable workplace safety laws

Contractors should:

  • Follow all safety procedures.
  • Use appropriate protective equipment.
  • Stop work when conditions become unsafe.

8. Respectful Communication

Users should:

  • Respond respectfully.
  • Avoid profanity directed at others.
  • Keep conversations related to the project.
  • Use professional language.

Spam, repeated unwanted messages, or harassment are prohibited.

9. Illegal Activities

Users may not use the platform to:

  • Commit fraud
  • Launder money
  • Sell illegal goods
  • Promote illegal services
  • Circumvent licensing laws
  • Violate labor laws
  • Recruit for illegal activities
  • Submit forged documents
  • Engage in identity theft

10. Payment Integrity

Users must:

  • Honor agreed payment terms.
  • Avoid chargeback fraud.
  • Not intentionally avoid platform fees.
  • Pay contractors according to agreements.
  • Complete payments through approved methods when required.

11. Booking Responsibilities

Clients should:

  • Arrive for scheduled appointments.
  • Cancel promptly when necessary.
  • Provide accurate project details.

Contractors should:

  • Honor confirmed bookings.
  • Notify clients immediately if delays occur.
  • Maintain professional reliability.

Repeated cancellations may result in account restrictions.

12. Respect for Privacy

Users must not:

  • Share another person’s personal information without permission.
  • Publish private conversations.
  • Doxx users.
  • Misuse customer information.
  • Collect personal information outside legitimate business purposes.

13. Intellectual Property

Do not:

  • Copy copyrighted materials.
  • Upload stolen photos.
  • Use logos without permission.
  • Copy another user’s profile.
  • Use unauthorized trademarks.

Users remain responsible for the content they upload.

14. Reviews and Ratings

Reviews should be:

  • Honest
  • Based on actual experiences
  • Respectful
  • Relevant

Reviews may not contain:

  • Personal attacks
  • False accusations
  • Confidential information
  • Threats
  • Extortion

The platform may remove reviews that violate these guidelines.

15. Account Security

Users are responsible for:

  • Protecting passwords
  • Maintaining accurate account information
  • Reporting unauthorized access immediately

Accounts may not be shared or transferred without authorization.

16. Reporting Violations

Users are encouraged to report:

  • Fraud
  • Harassment
  • Unsafe behavior
  • Fake profiles
  • Scam attempts
  • Payment fraud
  • Discrimination
  • Policy violations

Reports should be made in good faith.

False reports intended to harm another user may result in disciplinary action.

17. Platform Enforcement

The platform may investigate suspected violations.

Possible actions include:

  • Educational warnings
  • Removal of content
  • Temporary suspension
  • Permanent account termination
  • Cancellation of bookings
  • Withholding payouts when legally permitted
  • Referral to law enforcement when appropriate

Platform decisions are made at our discretion, subject to applicable law.

18. Prohibited Content

Users may not post:

  • Pornographic material
  • Graphic violence
  • Illegal content
  • Malware
  • Spam
  • Scams
  • False advertisements
  • Hate speech
  • Terrorist content
  • Dangerous misinformation
  • Copyright-infringing material

19. Marketplace Integrity

Users may not:

  • Manipulate search rankings.
  • Create duplicate accounts.
  • Circumvent suspensions.
  • Interfere with platform operations.
  • Attempt unauthorized access to other accounts or systems.

20. Equal Opportunity

Our platform supports fair access to opportunities regardless of protected characteristics.

Users are expected to comply with all applicable anti-discrimination and employment laws.

21. Child Safety

Users may not:

  • Exploit minors.
  • Request illegal services involving minors.
  • Upload child sexual abuse material.
  • Recruit minors for prohibited work.

Any suspected child exploitation may be reported to the appropriate authorities.

22. Changes to These Guidelines

We may update these Community Guidelines from time to time.

Continued use of the platform after updates constitutes acceptance of the revised guidelines.

23. Contact Us

Questions regarding these Community Guidelines may be submitted through the platform’s designated customer support channels.